Serving our customers the best way possible

ACTIA's number one mission: to promote sustainable, greener and innovative mobility

In addition to its status as a supplier of urban mobility equipment, ACTIA Systems puts customer support on a pedestal. We work hand in hand with our customers to optimise their product life cycle, acting as true partner.

We assist our customers throughout the entire lifecycle of their products—from the initial design phase, through production, to delivery and seamless integration at their facilities. Once in operation, we offer a comprehensive range of support and maintenance services to ensure long-term performance and availability.

Early-stage engineering & lifecycle design services

Designing, optimising and future-proofing systems before operation

This early lifecycle phase ensures that products perfectly meet our customers’ specific requirements, while optimising performance, durability and future upgrade paths.

Our early-stage services include:

Obsolescence Management: Rail systems are long-lasting investments with planned service lives of 30 to 40 years. The supply of spare parts needs to be guaranteed over the long term to ensure continuous operability and efficient maintenance. We analyse which components are likely to become obsolete during the product lifecycle, proposing alternatives and upgrades to guarantee the durability of solutions.
SIL-1 (Safety Integrity Level 1): We carry out assessments of risks and safety requirements to ensure that the product meets the highest safety standards. Critical functionality is analysed for redundancy and overall safety.
RAMS Management (Reliability, Availability, Maintainability, Safety): We implement strategies to maximise system reliability and availability, while guaranteeing maintainability and safety. Preventive maintenance protocols are developed to reduce downtime and anticipate failures.
Lifecycle Management: We provide proactive lifecycle planning, from design to end-of-life, including technology upgrades and performance analysis to ensure long-term competitiveness.
Integrated Logistics Support (ILS): ILS activities cover the study and implementation of the support system to best meet operational availability, lifespan and Maintenance in Operational Condition (MCO).

Ready to optimize the performance of your mobility systems?

Operational, support & maintenance services

Maximizing system availability and performance throughout the lifecycle

During the operational phase, ACTIA supports customers to deploy, operate and maintain systems efficiently and sustainably.

System integration

Facilitating system integration and functional validation.

ACTIA provides PAPIS and CCTV solutions based on all-IP backbones, enabling seamless interoperability between on-board and ground systems.

To meet customer expectations, ACTIA offers integration and development support, whether on system benches or on rolling stock during static or dynamic tests.

Installation – service provided worldwide

ACTIA installs its on-board equipment directly on site, whether for rolling stock manufacturers or operators.

We also rely on certified local partners specialised in railway technology to reinforce our teams and ensure compliance with deadlines and quality standards.

Training

A complete training offer dedicated to product usage and maintenance.

Training courses cover both on-board and ground systems:

Installation & equipment usage
Operation of PAPIS and/or CCTV systems
System test & validation benches
Operation of real-time video-protection software
Training for authorised CCTV replay users

Training includes theoretical sessions and practical exercices conducted on real equipment. Courses are offered in French, English, Spanish and Italian, either on-site or locally. A training certificate validates the trainee’s acquired skills.

Integrated logistic support from the design phase

The ILS (Integrated Logistic Support) activities cover all the activities related to the analysis of the logistic support suitability of the designed systems, the studies and the realisation of the support system in order to best meet the requirements of availability and life span of the equipment on board the rolling stock.

Integrated Logistics Support (ILS) activities cover the study and implementation of the support system in order to best meet the requirements of system availability, lifespan and Maintenance in Operational Condition (MCO).

Video content loading & management

ACTIA assists customers by managing the uploading and scheduling of video content.
Using a central server, we ensure the programming and automation of content based on route, timetable, train type and destination.
Content displayed on ACTIA screens is scheduled monthly to ensure a consistent service quality.

Customer support & maintenance services

Customer support is at the heart of ACTIA’s strategy and reputation.

ACTIA offers adapted solutions and services to maximise equipment availability in service: